STORServer support is the single point of contact for all components of the solution. STORServer customers have one number to call for any issues that arise with their backup appliances or software. No need for multiple calls to multiple vendors. Customers work directly with knowledgeable consultants who are familiar with the environment and will diagnose and resolve issues quickly.
The menu of support services offered by STORServer is outlined below. Options include a choice of 8×5 or 24×7 support coverage. STORServer Solution Support also has a Platinum support option that provides remote management services including full dial-up operation of the appliance environment, running schedules, event log checking, and trending.
Support & Warranty Options
SILVER
8 x 5
GOLD
24 x 7
PLATINUM
24 x 7 + Platinum Services
- Next business day on-site support for hardware service*
- Three-year warranty **
- Guaranteed four hour response time
- Full diagnostic support of the environment
- Support calls logged electronically or on the phone
- Some components are considered ‘customer replaceable’
- One call for support on any component of the solution
- Remote dial-in diagnostics available
- Knowledge base search
- Remedial assistance
* At STORServer, Inc. discretion. **With active STORServer Support Contract
