Solution Support Services

Globally Recognized Expertise

STORServer is known worldwide for our expertise in IBM Storage® Protect (formerly TSM) data protection — the backup, archive, and disaster recovery engine of our appliances.

STORServer offers a range of professional support services to assist customers in planning, implementing, and maintaining STORServer® Backup Appliances and software solutions. 

COMPLETE
SOLUTION SUPPORT

STORServer offers varying levels of support for your backup solution. Whether you need full 24×7 hands-on assistance or minimal support from our support engineers, there is a plan available for you.

Learn more about Solution Support

DISASTER RECOVERY
CONSULTING

Your data backup is only as good as your ability to recover completely and quickly. Our support engineers are available to lend a hand with your disaster recovery planning and recovery response.

Learn more about Disaster Recovery Consulting

SYSTEM
HEALTH CHECK

Team with our support consultants for a thorough review of business requirements, systems, and policies by scheduling a comprehensive health check. Proactive care ensures you are well-prepared to manage small or large data emergencies.

Learn more about Health Check

CERTIFIED TRAINING

Certified enterprise backup administrator training and in-depth disaster recovery training specifically focused on optimizing and managing the STORServer Backup Appliance. Courses are open to anyone who wishes to learn from our certified experts.

Learn more about Certified Training

Your server and software, the various custom options, all of the drivers, ALL of the testing is fully completed before it leaves our integration center to ensure a quick installation. We are typically performing your first backup that same day.  We want to get out of your way as soon as possible because you have a lot of work to do.

– John Sorensen, STORServer VP Manufacturing

Find Your Solution

Visit our Solution Wizard to tell us about your data protection requirements and we will prepare a custom configuration just for you.

Find out how we've simplified planning, purchasing, and deploying your next data protection solution.