Solution Support Services

Globally Recognized Expertise

STORServer Customer Support offers a range of professional support services to assist customers in planning, implementing, and maintaining STORServer® Backup Appliances and software solutions. STORServer is known world-wide for our expertise in IBM Storage® Protect (formerly TSM) data protection — the backup, archive, and disaster recovery engine of our appliances.

Complete Solution Support

STORServer offers varying levels of support for your backup solution. Whether you need full 24×7 or minimal support from our support engineers, there is a plan available for you.

Find out more about our support options >

Disaster Recovery Consulting

Your data backup is only as good as your recovery abilities. Our support engineers are available to lend a hand with your disaster recovery planning and recovery response. STORServer offers a variety of disaster recovery consulting services including planning and support, recovery training, and first response.

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System Health Check

Ensure your data protection needs are being met by teaming with our support consultants for a thorough review of business requirements, systems, and policies by scheduling a comprehensive health check. Change happens, but with proactive care, that change can be managed so that your data is not at risk.

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Certified Training

Certified enterprise backup administrator training and in-depth disaster recovery training specifically focused on optimizing and managing the STORServer Backup Appliance. Courses are open to anyone who wishes to learn from our certified experts.

Check out our upcoming courses >

Your server and software, the various custom options, all of the drivers, ALL of the testing is fully completed before it leaves our integration center to ensure a quick installation. We are typically performing your first backup that same day.  We want to get out of your way as soon as possible because you have a lot of work to do.

– John Sorensen, STORServer VP Manufacturing