Enterprise Backup - Support Offerings
STORServer offers the best support services in the industry. Our support is at the core of our customer success. With STORServer Solution Support customers have one number to call for any issues that arise with their Backup Appliance. Once the call is made, customers work directly with solution experts who are familiar with their environment and will diagnose and resolve the issue quickly.
STORServer offers a variety of support options designed to meet various customer needs – all of which are fulfilled with a single phone call to us.
STORServer Solution Support
- One call to STORServer for all complete solution support
- Remedial assistance
- Full diagnostic support of the environment
- Remote dial-in diagnostics available
- Online customer access to tracking of support calls
- Knowledge base search
- Support calls can be logged online or by phone
- Guaranteed 4 hour response time
To log a support call (active customers only), please browse to: http://support.storserver.com/MRcgi/MRentrancePage.pl
|